Return Policy
90-day returns, stress-free
You have a full 90 days from the day your order arrives to request a return.
You don't need to give a reason, we want you to take your time, test the product, and decide whether it's right for you.
How to return an order
To start a return, just email us at contact@posturehealth.eu with your order number. Once we've reviewed your request, our team will guide you through the next steps.
Please note: parcels sent to our registered company address (Szczęsna 26, Warsaw, Poland) will not be accepted, this is our registered office only, not a returns address. Always wait for our instructions before sending anything back.
Your refund
Once your return is approved, we'll refund you to your original payment method.
Depending on your bank, the refund can take up to 14 business days to appear.
Returns are not possible for:
- custom-made or personalised products;
- products damaged through misuse by the customer;
- requests where no order number or contact details were provided.
Exchanges
If you'd like a different product, simply place a new order once your return has been handled according to the rules above.
Problems with your order
If your product arrives damaged, incorrect, or something else goes wrong, contact us at contact@posturehealth.eu.
We'll find a quick solution for you.
Undelivered parcels and incorrect addresses
If a parcel isn't collected, or an incorrect address was provided:
- once the carrier confirms the status of the parcel, we refund the full value of the order;
- these requests are handled within 14 days of being reported;
- if 14 days pass after a failed delivery with no contact from the customer, the order is considered complete.
Cancelling an order
Want to cancel? Email us as soon as possible at contact@posturehealth.eu.
- If your parcel hasn't shipped yet, we'll cancel it and refund you.
- If it's already shipped, you can return it following the return steps above.
Questions?
Email us at contact@posturehealth.eu, we're here to help.